Project services / Installation support
Elevator installation support begins with a simple discipline: the site team must be working from the correct equipment identity, approved drawing and document revision. A good manual cannot compensate for an unverified shaft, a changed entrance or a package assigned to the wrong elevator. JAFITA therefore treats installation support as controlled technical coordination between the supplied equipment, the live building and the qualified organization responsible for site work.
Beijing Jieteda Elevator Co., Ltd. has worked in the elevator industry since 2001 and began international business in 2008. The company’s archive includes detailed installation and use-and-maintenance documents for relevant Jieteda equipment. These are practical engineering records, not decorative brochures. For example, the archived dumbwaiter installation manual separates construction preparation from mechanical installation and then documents the frame, guide system, machine base, traction machine, car, counterweight, landing doors, safety gear, governor and related adjustments in a defined sequence.
That manual demonstrates the depth of information available for that equipment family. It is not a universal instruction for every JAFITA elevator. The installation pack issued for a current project must match the actual product, model, configuration, electrical system and destination requirements.
Support begins with a defined role
JAFITA installation support can include document coordination, equipment identification, clarification of supplied interfaces, review of evidence sent by the site team and communication with the responsible manufacturer. The exact scope is stated in the quotation, contract or separate service agreement.
It does not automatically include installation labor, site supervision, commissioning, statutory testing or local approval. Those activities may require licensed organizations and authorized personnel in the destination country. If on-site assistance is requested, its location, duration, task, access conditions, safety responsibilities and relationship with the local installer must be agreed separately.
The practical objective is to give the assigned installer reliable answers to five questions:
The best time to resolve an interface problem is before components are lifted into the shaft. JAFITA uses project information to help the customer and installer confirm whether the site basis still matches the approved supply.
| Readiness subject | Evidence the project team should hold | Why it matters |
|---|---|---|
| Equipment identity | Project reference, elevator-unit reference, product model and packing records | Prevents components or documents being assigned to the wrong unit |
| Building geometry | Verified shaft, pit, overhead, floor levels, travel and entrance dimensions | Confirms that the live building still matches the approved interface |
| Structure | Supports, openings, fixing zones and responsible structural review | Installation loads and fixing methods cannot be assumed from a catalogue image |
| Access and storage | Unloading route, lifting plan, dry storage, package protection and site sequence | Protects equipment and ensures components can reach the work area |
| Power and interfaces | Voltage, frequency, earthing, isolation and relevant building-system information | Prevents avoidable electrical mismatch and unclear connection responsibility |
| Documents | Approved drawings, model-specific manuals, electrical information and current revisions | Keeps the site team from building from a preliminary or superseded file |
| People and authority | Named installer, supervisor, commissioning party and local inspection route | Makes regulated responsibilities visible before work begins |
For a shipment that has just arrived, JAFITALIFT provides a separate buyer task: the elevator delivery checklist helps the receiving team reconcile packages, visible condition and documents before installation starts. That receiving record becomes useful evidence if an item is missing, damaged or cannot be identified later.
The issued configuration controls the work
Installation documents can include a general arrangement drawing, shaft and entrance information, component references, mechanical instructions, electrical drawings, control information and operation or maintenance material. Their availability and format depend on the product and project scope.
The hierarchy matters. A public product page describes a category. A catalogue illustrates a product direction. A preliminary drawing supports review. An approved project drawing controls a defined interface. A model-specific installation manual describes the relevant assembly and procedures. If these sources appear to conflict, the site team should stop and request clarification rather than select the most convenient value.
Every technical question should identify the document title, number or filename, revision, page or drawing location and equipment unit concerned. Marked-up photographs and drawings are often more useful than a message saying only that something “does not fit.”
Customers can review the type of material available through the JAFITALIFT installation guides center. Project files must still be requested using the model or order reference so that a generic guide is not mistaken for a site-ready instruction.
A sequence built around a real machine
The Jieteda dumbwaiter manual in the company archive is a useful example of how installation information is organized around a real machine. It begins with required tools, personal protective equipment, shaft lighting, work platforms, fire precautions and a check against the packing list. Its mechanical section then distinguishes different frame arrangements and illustrates how the supporting structure relates to the product configuration.
The documented sequence covers:
This sequence explains why installation questions cannot be answered by looking at one isolated part. A guide-rail question may depend on the frame arrangement and support position. A door question may involve the car, landing entrance, interlock and final floor level. A brake observation may require the equipment to be safely isolated and assessed by qualified personnel against the correct manufacturer’s procedure.
We use this systems view when coordinating support. We do not publish adjustment values or invite unqualified users to perform regulated work on a public page.
A question becomes a controlled response
Provide the JAFITA quotation, order or project reference; destination; elevator-unit number; product family and model; and the name of the responsible installer. Photographs should show both the complete context and the relevant label or detail.
State which approved drawing or manual the installer is using. If the file came from an earlier project, public download or another model, say so. JAFITA can then determine whether a matched document is available or whether the responsible manufacturer must issue a clarification.
Useful reports state the location, measured condition, expected condition, date and work stage. “Left guide support at Level 3 is 18 mm from the position shown on drawing X, revision B” gives a technical team something to evaluate. “Guide rail wrong” does not.
The local installer remains responsible for site safety, isolation and work control. Components should not be cut, drilled, rewired, substituted or forced into position while compatibility or approval is unresolved, unless the responsible technical authority has issued the required instruction.
A technical answer should point to a drawing, instruction, approved disposition or further evidence request. If a change affects the approved configuration, it should enter the project revision and inspection records rather than remain in an informal message thread.
The installer and commissioning party create the site records required by the contract and jurisdiction. JAFITA may coordinate selected documents or clarifications within its agreed scope, but site acceptance remains a separate decision by the responsible parties.
Send one organized package containing:
When a video is needed, begin with the equipment identity and show the whole movement before focusing on the suspected point. Do not remove guards or enter a restricted area merely to create better evidence.
A response with a stated evidence basis
Depending on the question and agreed scope, JAFITA may provide or coordinate:
The response will state the evidence used and its limits. A review based on photographs is a remote technical review, not proof of hidden site conditions or completed installation quality.
The customer and building team are responsible for accurate site information, access, structure, utilities and timely communication of changes within their scope. The manufacturer is responsible for its product information and factory-issued instructions. The qualified installer is responsible for competent site work, safety controls, measurements and installation records. The commissioning and inspection parties are responsible for the tests and approvals assigned to them. The authority having jurisdiction determines statutory acceptance.
JAFITA coordinates information and support within the written project scope. We do not claim a permanent engineering team in every country, a universal site attendance commitment, or authority to approve local work remotely.
No. Equipment supply and installation are separate scopes. The contract should identify the responsible local installer and any JAFITA support that has been included.
Only as background reference until applicability is confirmed. Installation and electrical documents must match the supplied model, configuration and revision.
Photographs can support a review, but some changes require verified measurements, calculations, a site assessment or approval by the responsible manufacturer, engineer or local authority.
Not automatically. Commissioning scope, responsible personnel, test procedure, records and statutory inspection must be defined for the project.
Protect the work area, avoid irreversible modification, record the exact difference and raise a controlled technical question through the agreed project contact.
Send the project reference, equipment identity, current document revision and clear site evidence. JAFITA will route the question to the appropriate project, manufacturing or technical source and define what can be answered remotely.
For a buyer-facing overview of the wider process from building interfaces through commissioning, read Installation and Commissioning on JAFITALIFT.COM.
