Beijing · International enquiries

Contact JAFITA

Start with the Facts You Have

You do not need a finished elevator specification to contact JAFITA. A useful first review can begin with four facts: destination country or region, equipment or component category, quantity, and a reliable contact route. Drawings and technical parameters make the response more precise, but the team can identify what is still missing.

JAFITA is the international-facing brand of Beijing Jieteda Elevator Co., Ltd., established in Beijing in 2001. The company brings freight-elevator manufacturing and OEM experience together with specialist elevator, escalator and component resources. Your message is routed according to its purpose so that a project enquiry, OEM discussion and support case do not enter the same generic queue.

Meeting table beside cabin finish displays in the Beijing showroom
The consultation area in the Beijing showroom

An official point of contact

Official Contact Details

Company
Beijing Jieteda Elevator Co., Ltd.
International brand: JAFITA

Business and showroom address
Room 101, 1st Floor, Building 5
No. 8 Shuanghe Street, Shunyi District
Beijing, China

Elevator displays beside a lounge and meeting table in the Beijing showroom
Beijing showroom · Visits by appointment

Email
info@jafita.cn

Phone
+86 10 6542 5701

WhatsApp
+86 150 1106 6254

Published business hours
Monday-Saturday, 09:00-18:00 Beijing Time (UTC+8)

For payment, contract or bank-detail changes, verify unusual instructions through an established official channel. Website text does not replace the legal entity, bank information and terms stated in the transaction documents.

Give the conversation a useful starting point

Choose the Right Enquiry Route

Hands reviewing building drawings on a desk
Building information for a project enquiry

Complete elevator or escalator project

Tell us the building type, location, product category and quantity. If available, add rated load, speed, floors or stops, travel, entrances, shaft dimensions, pit, overhead, door opening, power supply and requested technical basis. For freight equipment, describe the goods, loading method, trolley or vehicle dimensions, point loads and expected traffic.

Aerial view of a container ship sailing through blue water
Destination and delivery route · Illustrative context

Export enquiry

Include the destination market, customer role, required documents, local installation plan and delivery city or port. Cross-border supply depends on local requirements and responsibility as well as product data.

Visitors discussing a goods-lift demonstration at the Jieteda booth.
Discussing an application · Company archive

OEM, distribution or project partnership

Introduce your company, market, customer group and proposed cooperation. For OEM work, explain the product category, target configuration, brand presentation, expected volume and document needs. For distribution, describe local sales, installation, maintenance and regulatory capability. No territory, exclusivity or authorization exists unless confirmed in a signed agreement.

Labelled blue bins holding electrical parts, wiring and small components.
Component identification · Company archive

Component or spare-part enquiry

Send the original equipment brand and model, part number, nameplate, electrical values, dimensions, connector details and clear photographs. For a failed component, add the observed symptom and any recent work. Do not rely on appearance alone; visually similar parts may be electrically or mechanically incompatible.

JAFITA service technician working inside a home elevator with a glass swing door
Service work and equipment identity · Company archive

Technical or after-sales support

Provide the project reference, equipment identity, location, responsible local service company, symptom, error information and evidence from site. For abnormal operation, entrapment or an immediate safety concern, follow local emergency procedures and contact the authorized local maintenance organization first.

Round and curved-corner glass elevators displayed side by side in the Beijing showroom
Compare physical elevator forms in Beijing

Showroom visit

State who will attend, what you want to evaluate and your preferred date. Share plans or reference images in advance so the relevant product or technical discussion can be prepared. Do not travel until the appointment is confirmed.

From enquiry to a defined next action

What Happens After You Contact Us

1. Routing

The message is directed to the relevant international business, technical, supply, partnership or support function. Clear subject lines and project references reduce the risk of delay. If you have already spoken with a JAFITA contact, include that person’s name and the earlier message date. This helps connect the new material with the existing discussion and avoids opening a second, incomplete review of the same requirement.

2. First review

The team checks whether there is enough information to understand the request. A first response may ask focused questions rather than present an immediate model or price. This is especially likely when the shaft, load form, destination requirement or component identity is unclear.

Hands gesturing in a discussion beside a laptop, open notebook and phone
Reviewing the available information · Illustrative context
An engineer reviewing a lift CAD drawing at a workstation.
Technical review · Company archive

3. Scope definition

For a commercial enquiry, the review develops a technical and supply basis, then identifies inclusions, exclusions, documentation and responsibilities. For support, it identifies the equipment and evidence needed for diagnosis or part review. For partnership, it clarifies each party’s market and operational role.

4. Confirmation of the next action

The next action may be a drawing review, technical schedule, quotation, sample or certificate request, showroom meeting, factory-source check or local professional review. Response time depends on complexity, source availability and the completeness of information. The website does not promise an unsupported fixed turnaround.

An open blank notebook with a pencil, phone, glasses and laptop on a white desk
Organize the project and document reference · Illustrative context

Information that can be matched

How to Send Files Safely and Usefully

Label drawings and photographs with the project and date. Identify the active revision. If several elevators are involved, use consistent unit numbers. Compressing every document into one unlabelled file makes review harder; a short index is useful for larger packages.

Do not send passwords, bank credentials, government identity numbers, private medical information or unrelated personal data. If a confidential commercial or technical package needs special handling, raise that requirement before transmission. Submission through email or a website form does not create a confidentiality agreement by itself.

Prepare your enquiry

A Better First Message

You may use this format:

A Jieteda-branded notebook and pen on a meeting-room table.
A clear written project record · Company archive
Subject: Product / country / project name
Company and role:
Destination:
Equipment or part:
Quantity:
Known technical data:
Current project stage:
Required documents or support:
Attachments:
Preferred contact method and time zone:

This information helps the team understand both the request and who is responsible for the next decision.

Before you send

Frequently Asked Questions

Black-and-white close-up of hands typing on a laptop beside handwritten notes
Preparing an enquiry · Illustrative context

Can I ask for a price without drawings?

Yes. A first review can begin with country, product category, quantity and contact information. A reliable configuration and firm price may require later dimensions, parameters and drawings.

Which company name will appear on formal documents?

The legal party for the transaction will be identified in the quotation, contract, invoice and other formal records. JAFITA is the international brand; do not infer a legal entity only from the brand name.

Can JAFITA install and maintain the elevator in my country?

The installation and service scope is project- and market-specific. Local work may need to be performed by appropriately licensed or authorized organizations. It is included only when the written agreement says so.

How should I report a damaged shipment?

Keep the packaging and labels, photograph the package before unpacking where possible, record the package and item numbers, quantity and condition, and notify the responsible logistics parties as required. Then send JAFITA the project reference and evidence.

Can I send a component photograph through WhatsApp?

Yes, but include the project, model, nameplate, part number, dimensions and electrical information where available. A photograph may support identification but does not by itself confirm compatibility.

Does contacting JAFITA create an order or partnership?

No. An enquiry begins a review. Supply, price, timing, territory, authorization and responsibilities exist only as stated in accepted formal agreements.

Elevator displays beneath a circular ceiling light in the Beijing showroom
Beijing showroom

Contact the Right Team

Email info@jafita.cn, call during published business hours, or use the dedicated buyer routes above. If your request involves several categories, explain the complete project so the interfaces can be reviewed together.